PRIVACY POLICY

The Saltburn Townhouse
22 Diamond Street, Saltburn, TS12 1EB

Owned and operated by: Brownmore Investments Ltd
Contact email: [email protected]
Website: www.saltburntownhouse.com

Last updated: September 2026

1. Introduction

Brownmore Investments Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you:

• visit our website;
• contact us about The Saltburn Townhouse;
• make or enquire about a booking;
• make a direct booking;
• stay at the Property;
• communicate with us before, during or after your stay; or
• otherwise interact with us in connection with our holiday-let business.

We process personal information in accordance with applicable UK data-protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who is responsible for your information?

The data controller responsible for your personal information is:

Brownmore Investments Ltd
The Saltburn Townhouse
22 Diamond Street
Saltburn
TS12 1EB
United Kingdom

Email: [email protected]

If you have any questions about how we use your personal information, please contact us using the email address above.

3. Information we may collect

Depending on how you interact with us, we may collect some or all of the following information:

Information you provide directly

This may include:

• your name;
• postal address;
• email address;
• telephone number;
• booking details;
• arrival and departure dates;
• number of guests;
• names of members of your booking party where required;
• payment and transaction information;
• correspondence and communications with us;
• information contained in enquiries or complaints;
• information you voluntarily provide in connection with your stay; and
• information required to administer or fulfil your booking.

We will only request information that is reasonably necessary for the relevant purpose.

Information collected when you use our website

When you visit our website, certain technical information may be collected automatically, depending on the cookies and technologies being used. This may include:

• IP address;
• browser type;
• device type;
• operating system;
• approximate geographical information derived from your IP address;
• pages visited;
• time and date of visits;
• referring website;
• interactions with our website; and
• technical information concerning website performance.

4. How we use your information

We may use your personal information to:

• respond to enquiries;
• provide information about The Saltburn Townhouse;
• process and administer bookings;
• communicate with you about your booking;
• provide check-in and access information;
• provide information necessary for your stay;
• process payments;
• manage cancellations and booking changes;
• deal with complaints or problems;
• arrange maintenance or services relating to your stay;
• recover legitimate amounts owed to us;
• protect the Property and its contents;
• prevent fraud, misuse or unlawful activity;
• comply with legal and regulatory obligations;
• maintain appropriate business and financial records;
• improve our website and services; and
• send marketing communications where we are legally permitted to do so.

5. Legal basis for processing

Under the UK GDPR, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on one or more of the following:

Contract

We may process your information where this is necessary to enter into or perform a contract with you, including processing and managing your holiday booking.

Legal obligation

We may process information where necessary to comply with a legal obligation, such as accounting, tax, regulatory or other legal requirements.

Legitimate interests

We may process information where this is necessary for our legitimate business interests, provided that those interests are not overridden by your rights and interests.

Examples may include:

• administering our business;
• protecting the Property;
• maintaining security;
• responding to enquiries;
• managing disputes;
• preventing fraud; and
• improving our services.

Consent

Where required by law, we will ask for your consent before processing your personal information for a particular purpose, such as certain forms of electronic marketing or non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time.

6. Direct bookings

If you make a booking directly with The Saltburn Townhouse, we may collect information necessary to administer your reservation and provide your accommodation.

This may include:

• your name;
• contact details;
• booking dates;
• number of guests;
• payment information;
• information necessary for check-in;
• communications relating to your booking; and
• information concerning changes, cancellations or problems with the booking.

We may retain booking information for an appropriate period after your stay for legitimate business, accounting, tax, legal and dispute-resolution purposes.

7. Payments

Payments may be processed using third-party payment providers.

Where a third-party payment provider processes your payment, your payment information may be provided directly to that provider and processed in accordance with its own privacy policy and terms.

We do not intend to store full payment-card details ourselves unless this is specifically required and lawfully managed.

Where appropriate, we may retain transaction information such as:

• payment amount;
• payment date;
• transaction reference;
• booking reference; and
• payment status.

8. Information about other guests

If you make a booking on behalf of other people, you should only provide their personal information where you are authorised to do so or where you have a lawful basis for providing it.

You should ensure that members of your booking party are aware that their information may be processed in accordance with this Privacy Policy.

9. Marketing

We may use your contact details to send information about The Saltburn Townhouse, offers, availability, news or other marketing communications where permitted by applicable law.

Where consent is required, we will ask for it before sending marketing communications.

You can unsubscribe from marketing communications at any time by:

• using the unsubscribe facility included in the communication; or
• contacting us at [email protected].

Unsubscribing from marketing communications will not prevent us from sending essential communications relating to an existing booking or other transaction.

10. Website cookies

Our website may use cookies and similar technologies.

Cookies are small text files placed on your device when you visit a website.

They may be used for purposes including:

• making the website function correctly;
• remembering preferences;
• understanding how visitors use the website;
• measuring website performance;
• improving the website; and
• where permitted, supporting marketing or advertising activities.

Cookies may be:

Strictly necessary cookies

These are required for the website or particular features to operate and generally cannot be disabled through a cookie preference tool.

Analytics cookies

These may help us understand how visitors use the website and improve its performance.

Functional cookies

These may remember choices and preferences to improve your experience.

Marketing cookies

Where used, these may be used to measure or support advertising and marketing activity.

Where required by law, we will obtain your consent before placing non-essential cookies on your device.

You can manage or withdraw cookie consent through the cookie controls provided on our website, where available. You can also control cookies through your browser settings.

11. Third-party services

Our website and booking process may use third-party services, such as:

• website hosting providers;
• booking-management systems;
• payment providers;
• analytics providers;
• email providers;
• website functionality providers; and
• social-media or marketing platforms.

Where third parties process personal information on our behalf, we will take reasonable steps to ensure that appropriate contractual and security arrangements are in place.

Some third-party providers may process information outside the UK. Where this occurs, we will ensure that any required safeguards under UK data-protection law are in place.

The privacy policies of relevant third-party providers may also apply to their processing of your information.

12. Airbnb and Booking.com

If you make a booking through a third-party platform such as Airbnb or Booking.com, that platform will also process your personal information under its own privacy policy.

Where information is provided to us as part of a booking or enquiry through such a platform, we may process that information to:

• administer your booking;
• communicate with you;
• provide accommodation;
• comply with legal obligations;
• deal with problems or complaints; and
• protect the Property.

The third-party platform remains responsible for its own processing of your information.

13. Sharing your information

We will not sell your personal information.

We may share personal information where reasonably necessary with:

• payment providers;
• booking and property-management providers;
• website and hosting providers;
• IT and technology providers;
• cleaners and maintenance contractors;
• professional advisers;
• accountants;
• insurers;
• legal advisers;
• government bodies, regulators or law-enforcement authorities where legally required; and
• other service providers necessary to operate The Saltburn Townhouse.

We only share information where there is an appropriate reason and, where applicable, a lawful basis for doing so.

14. Security

We take reasonable technical and organisational measures to protect personal information against:

• unauthorised access;
• accidental loss;
• destruction;
• alteration;
• disclosure; and
• other unlawful or unauthorised processing.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

15. How long we keep your information

We will retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

The appropriate retention period will depend on the type of information and why we need it.

For example, we may retain:

• booking information for the period necessary to administer the booking and for an appropriate period afterwards;
• financial and transaction records for the period required by applicable tax and accounting requirements;
• correspondence for as long as reasonably necessary to deal with the relevant matter and any potential dispute; and
• marketing information until you unsubscribe or it is otherwise no longer required.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

16. Your rights

Under UK data-protection law, you may have rights including:

Right of access

You can ask for a copy of the personal information we hold about you.

Right to rectification

You can ask us to correct inaccurate or incomplete information.

Right to erasure

In certain circumstances, you can ask us to delete your personal information.

Right to restrict processing

In certain circumstances, you can ask us to restrict how we use your information.

Right to object

You may have the right to object to certain processing, including processing based on legitimate interests and direct marketing.

Right to data portability

In certain circumstances, you can request certain information in a structured, commonly used and machine-readable format.

Right to withdraw consent

Where we rely on your consent, you can withdraw that consent at any time.

These rights are subject to certain legal exceptions and limitations.

17. How to exercise your rights

To exercise any of your data-protection rights, please contact:

[email protected]

Please provide sufficient information for us to identify you and understand your request.

We may need to verify your identity before providing personal information or making changes.

We will normally respond to a valid request within the period required by applicable data-protection legislation.

18. Children's information

The Saltburn Townhouse is intended to be booked by adults.

We do not knowingly collect personal information directly from children for marketing purposes.

Where information about children is necessary for the administration of a booking, it should generally be provided by an adult responsible for the booking.

19. International transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that suitable safeguards are in place in accordance with applicable UK data-protection law.

20. Third-party websites

Our website may contain links to third-party websites, including booking platforms and social-media websites.

We are not responsible for the privacy practices, security or content of third-party websites.

You should review the privacy policy of any third-party website before providing personal information.

21. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our business;
• changes to our website;
• changes to the services we use;
• changes in technology; or
• changes in applicable law.

The latest version will be published on our website with the date of the most recent update.

22. Complaints

If you have concerns about how we have handled your personal information, please contact us first:

[email protected]

You also have the right to complain to the UK's data-protection regulator:

Information Commissioner's Office (ICO)

Website: https://ico.org.uk/

The ICO regulates data protection and privacy in the UK.

23. Contact us

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

Brownmore Investments Ltd
The Saltburn Townhouse
22 Diamond Street
Saltburn
TS12 1EB
United Kingdom

Email: [email protected]

Last updated: September 2026

DIRECT BOOKING TERMS & CONDITIONS

Property: The Saltburn Townhouse
Address: 22 Diamond Street, Saltburn, TS12 1EB
Owner: Brownmore Investments Ltd
Contact: [email protected]

Version: September 2026

1. About this agreement

1.1 These Terms and Conditions apply to direct bookings made for accommodation at The Saltburn Townhouse, 22 Diamond Street, Saltburn, TS12 1EB ("the Property").

1.2 The Property is owned and operated by Brownmore Investments Ltd ("we", "us", "our").

1.3 The person making the booking is referred to as "the Lead Guest", and the Lead Guest together with all persons staying at or visiting the Property are referred to as "Guests".

1.4 The Lead Guest must be at least 18 years old at the time of booking and must have authority to accept these Terms on behalf of all members of the booking party.

1.5 A booking becomes a binding contract when we confirm the booking and any required payment has been received.

1.6 By making a booking, the Lead Guest confirms that they have read and accepted these Terms and will ensure that all members of their party comply with them.

2. Booking details

The booking confirmation will state:

• the Lead Guest's name;
• the number of Guests included in the booking;
• arrival and departure dates;
• check-in and check-out times;
• total booking price;
• payment schedule;
• any agreed additional services; and
• any specific arrangements agreed in writing.

The booking confirmation and these Terms together form the contract between the Lead Guest and Brownmore Investments Ltd.

3. Occupancy and permitted Guests

3.1 A maximum of 14 people may sleep at the Property at any one time.

3.2 The number of overnight Guests must not exceed the number stated on the booking confirmation without our prior written agreement.

3.3 No more than 14 people may be present at the Property at any one time, including overnight Guests and visitors, unless we have given prior written permission.

3.4 This restriction applies regardless of whether additional people intend to stay overnight or are merely visiting during the day.

3.5 The Lead Guest must not advertise, offer or allow the Property to be used for accommodation by more people than the permitted maximum.

3.6 We may require reasonable evidence of the number of Guests staying at the Property where there is a genuine concern that the occupancy limit has been exceeded.

4. Visitors

4.1 Day visitors are permitted provided that the total number of people at the Property, including overnight Guests and visitors, does not exceed 14 people.

4.2 No more than 14 people may visit or otherwise be present at the Property unless prior written permission has been obtained from The Saltburn Townhouse.

4.3 Visitors must comply with these Terms and the Lead Guest remains responsible for their conduct.

4.4 Visitors must not remain at the Property overnight unless they are included within the permitted booking occupancy and the maximum occupancy of 14 people is not exceeded.

4.5 The Property must not be used as a venue for gatherings, functions or events.

5. No parties or events

5.1 Parties, celebrations, events, receptions, gatherings, commercial activities and other organised functions are strictly prohibited unless expressly authorised by us in writing in advance.

5.2 This prohibition applies even where the number of people attending would otherwise be within the permitted occupancy.

5.3 The Property is intended for holiday accommodation and normal social use by the booked Guests.

5.4 Guests must not use the Property for:

• parties;
• weddings or wedding receptions;
• hen or stag parties;
• birthday or other large celebrations;
• ticketed events;
• corporate events;
• filming or photography for commercial purposes;
• promotional events;
• meetings involving people who are not part of the booking; or
• any other organised event,

unless we have expressly agreed otherwise in writing.

6. Noise and consideration for neighbours

6.1 Guests must behave considerately towards neighbours and the surrounding community.

6.2 Excessive noise, shouting, amplified music or other behaviour likely to cause nuisance or disturbance is not permitted.

6.3 Guests must comply with any reasonable noise restrictions or instructions provided by us.

6.4 Guests are responsible for ensuring that visitors also comply with this requirement.

7. Pets and assistance animals

7.1 No pets are permitted at the Property unless permitted or required by applicable legislation.

7.2 Nothing in these Terms is intended to exclude or restrict any right or obligation that applies under applicable equality or other legislation in relation to assistance dogs or assistance animals.

7.3 Where an animal is permitted or required by law, the Lead Guest remains responsible for ensuring that the Property is left in a clean and suitable condition.

7.4 Guests must notify us as soon as reasonably practicable if an animal will be accompanying them where notification is reasonably required to make appropriate arrangements.

8. Decorations and alterations to the Property

The Saltburn Townhouse has been carefully renovated and furnished. Guests must take particular care not to damage its walls, panelling, fixtures, fittings or furniture.

8.1 No decorations may be stuck to, attached to, wound around, suspended from or otherwise fixed to any part of the Property.

8.2 This prohibition includes, but is not limited to:

• painted walls;
• wallpaper;
• decorative panelling;
• ceilings;
• doors and door frames;
• fireplaces;
• light fittings and light fixtures;
• lamps;
• furniture;
• mirrors;
• staircases and banisters;
• curtain poles and curtains;
• fittings and fixtures;
• kitchen units and worktops; and
• any other part of the building or its contents.

8.3 Guests must not use:

• Sellotape;
• masking tape;
• duct tape;
• Command strips;
• adhesive hooks;
• Blu Tack;
• drawing pins;
• nails;
• screws;
• cable ties;
• string;
• wire;
• fishing line; or
• any other adhesive, fastening or fixing

to attach decorations to the Property or its contents.

8.4 Guests must not stand, climb or balance on kitchen counters, tables, chairs, sofas, beds, furniture, appliances or other items in order to put up, remove or arrange decorations.

8.5 Guests must not move, dismantle, alter or interfere with light fittings, electrical installations, furniture or other fixtures in order to accommodate decorations.

8.6 Fully freestanding decorations are permitted, provided that they:

• do not damage the Property;
• do not obstruct exits, stairways or access routes;
• do not create a fire or other safety risk;
• do not interfere with electrical installations;
• do not cause damage to furniture or flooring; and
• are removed before departure.

8.7 The Saltburn Townhouse staff are happy to assist Guests with decorations at no additional fee, subject to reasonable availability and advance arrangement.

8.8 Guests should contact us before arrival if they would like assistance with decorations.

8.9 We reserve the right to refuse any decoration or proposed arrangement where we reasonably consider that it could damage the Property or create a safety, fire or other risk.

9. Care of the Property

9.1 Guests must treat the Property, furniture, fixtures, fittings, appliances, furnishings and contents with reasonable care.

9.2 Guests must not:

• remove furniture or Property contents from the premises;
• remove decorative items;
• interfere with electrical, heating, plumbing, fire-safety or security equipment;
• use the Property for any unlawful purpose;
• deliberately or recklessly damage the Property; or
• make alterations to the Property.

9.3 Normal wear and tear is not considered damage.

9.4 Guests must report accidental damage, breakages, defects or other problems to us as soon as reasonably practicable.

9.5 Guests must not attempt repairs themselves unless we have specifically authorised them to do so.

10. Damage and Guest liability

10.1 The Lead Guest is responsible for damage caused to the Property or its contents by the Lead Guest, members of their booking party or visitors, other than reasonable wear and tear.

10.2 Where damage occurs, we may seek payment for the reasonable cost of repairing or replacing the damaged item, taking into account its age, condition and normal depreciation where appropriate.

10.3 Guests will not be charged for reasonable wear and tear or for damage for which they are not responsible.

10.4 If damage is discovered, we will provide reasonable details and, where appropriate, supporting evidence of the cost incurred or reasonably required.

10.5 Guests must notify us promptly if they believe that damage was not caused by them or their visitors.

11. Smoking, vaping and illegal substances

11.1 Smoking and vaping are not permitted inside the Property.

11.2 Guests must not use illegal drugs or controlled substances at the Property.

11.3 Any smoking or vaping must take place outside and must not create a nuisance, fire risk or damage.

11.4 Cigarette ends, vaping materials or other waste must not be left in the garden or outdoor areas.

12. Fire and safety

12.1 Guests must familiarise themselves with the Property's fire-safety arrangements and emergency information on arrival.

12.2 Guests must not:

• tamper with smoke alarms;
• disable fire alarms;
• obstruct fire exits;
• interfere with fire-safety equipment;
• use candles or naked flames in a manner that creates a risk; or
• undertake any activity that creates an unreasonable fire risk.

12.3 Cooking must be carried out responsibly and appliances must not be left unattended where doing so creates a safety risk.

13. Check-in and check-out

13.1 Check-in and check-out times will be stated in the booking confirmation.

13.2 Early check-in or late check-out is only permitted with prior agreement.

13.3 Guests must leave the Property by the agreed check-out time unless we have agreed otherwise in writing.

13.4 Guests should leave the Property reasonably tidy and place rubbish in the designated facilities.

13.5 Guests must return or leave keys, access devices or other equipment as instructed.

14. Security

14.1 Guests must ensure that doors and windows are appropriately secured when leaving the Property.

14.2 Access codes, keys and other security information must not be shared with unauthorised persons.

14.3 Guests must notify us immediately if keys, access devices or security information are lost or compromised.

15. Payment

15.1 The total price of the booking will be confirmed at the time of booking.

15.2 Any deposit or advance payment required must be paid by the date stated in the booking confirmation.

15.3 Where a balance is payable, it must be paid by the stated due date.

15.4 We may treat failure to make a required payment by the due date as a cancellation by the Guest, subject to the cancellation terms applicable to the booking and applicable law.

16. Cancellation by the Guest

16.1 The cancellation terms applicable to the booking will be clearly stated before the booking is confirmed.

16.2 Where a booking is described as non-refundable, this means that the agreed cancellation charge may apply if the Guest cancels, subject always to the Guest's statutory rights and any circumstances in which applicable law requires a refund or other remedy.

16.3 Where cancellation charges apply, they should reflect the booking terms agreed at the time of booking and must not operate as an unfair or disproportionate penalty.

16.4 Guests should contact us as soon as possible if they need to cancel.

17. Changes to booking dates

17.1 Any request to change booking dates must be made in writing.

17.2 A change of dates is subject to availability and our written agreement.

17.3 Where a date change is agreed, we may reasonably adjust the price where the new dates have a different published or agreed rate.

17.4 A date change does not automatically create a right to a refund unless agreed or required by law.

18. Cancellation by Brownmore Investments Ltd

18.1 We will only cancel a confirmed booking where there is a legitimate reason to do so, including circumstances where:

• the Property becomes unavailable;
• the Property becomes unsafe or unsuitable for occupation;
• necessary emergency works are required;
• circumstances outside our reasonable control prevent the booking from proceeding; or
• the Guest has seriously breached these Terms.

18.2 Where we cancel a booking for a reason not caused by the Guest, we will explain the position and provide any refund or other remedy required by the applicable contract and law.

18.3 Nothing in these Terms limits any legal rights the Guest may have where we fail to provide the accommodation in accordance with the contract.

19. Serious breaches

19.1 We may require Guests to leave the Property without refund where reasonably necessary because of a serious breach of these Terms, particularly where the breach:

• involves an unauthorised party or event;
• involves materially exceeding the permitted occupancy;
• creates a serious safety risk;
• causes serious damage;
• involves unlawful activity;
• causes serious nuisance or disturbance;
• involves deliberate interference with fire or safety equipment; or
• otherwise seriously affects the Property, neighbours or the safety of Guests.

19.2 Where reasonably practicable, we will contact the Lead Guest and give an opportunity to remedy a breach where the breach is capable of being remedied and immediate action is not reasonably necessary.

19.3 Any decision to terminate a stay will be exercised reasonably and proportionately.

20. Personal belongings

20.1 Guests are responsible for their own belongings.

20.2 We recommend that Guests do not leave valuable items unattended.

20.3 If an item is left behind, Guests should contact us promptly. Where possible, we will arrange its return, subject to reasonable postage, packaging or delivery costs.

21. Complaints and problems during the stay

21.1 Guests should report any problem with the Property as soon as reasonably possible so that we have a reasonable opportunity to investigate and, where appropriate, put matters right during the stay.

21.2 Complaints should be sent to:

[email protected]

21.3 We will make reasonable efforts to respond promptly and resolve genuine problems.

21.4 Guests should not wait until after departure to report a problem where it could reasonably have been addressed during the stay.

22. Our responsibility to Guests

22.1 We will provide the accommodation in accordance with the booking and applicable law.

22.2 Nothing in these Terms excludes or limits liability where doing so would be unlawful.

22.3 In particular, nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

22.4 Subject to the above, we are not responsible for loss or damage to Guests' personal belongings where such loss or damage is not caused by our negligence or other breach of legal duty.

23. Unavoidable circumstances

23.1 We are not responsible for circumstances genuinely outside our reasonable control, where those circumstances prevent or materially affect the provision of the accommodation.

23.2 Such circumstances may include, depending on the circumstances, serious flooding, fire, major utility failure, structural problems, government restrictions, emergency works or other events beyond our reasonable control.

23.3 Where such circumstances occur, we will communicate with the Lead Guest as soon as reasonably practicable and explain the available options.

24. Data protection

24.1 We will process Guest personal information in accordance with applicable UK data-protection legislation and our Privacy Policy.

24.2 Guest information may be used for purposes including:

• processing and administering the booking;
• communicating about the stay;
• providing access information;
• dealing with emergencies;
• handling payments;
• responding to enquiries and complaints;
• meeting legal and regulatory obligations; and
• protecting the Property and its Guests.

24.3 Further information is contained in the Saltburn Townhouse Privacy Policy.

25. No transfer of booking

25.1 The Lead Guest must not transfer or resell the booking to another person without our prior written agreement.

25.2 The Property must not be used for commercial accommodation or re-letting.

26. Right of access

26.1 We will respect the Guest's occupation of the Property during the booking.

26.2 We or our authorised representatives may enter the Property where reasonably necessary, including:

• in an emergency;
• where there is a genuine concern about safety;
• to carry out essential repairs;
• where access is reasonably required to prevent serious damage; or
• where we have reasonable grounds to believe that these Terms have been seriously breached.

26.3 Except in an emergency or where immediate access is reasonably necessary, we will endeavour to provide reasonable notice.

27. Entire agreement

27.1 These Terms, together with the booking confirmation and any specific written arrangements agreed between the parties, form the agreement relating to the booking.

27.2 If there is a conflict between these Terms and a specific written agreement subsequently made for the particular booking, the specific written agreement will apply to the extent of the conflict.

28. Changes to these Terms

28.1 We may update these Terms for future bookings.

28.2 The version applicable to a booking will be the version provided to or made available to the Lead Guest before the booking is confirmed.

28.3 We will not retrospectively change the contractual terms of an existing booking to the Guest's detriment without the Guest's agreement, except where a change is required by law.

29. Governing law and jurisdiction

29.1 This agreement is governed by the law of England and Wales.

29.2 Any dispute will be dealt with by the courts of England and Wales, subject to any mandatory rights the Guest may have under applicable consumer law.

30. Guest declaration

By confirming a direct booking at The Saltburn Townhouse, the Lead Guest confirms that:

1. they are aged 18 or over;
2. the information supplied for the booking is accurate;
3. they have read and agree to these Terms and Conditions;
4. they will ensure that all members of their party comply with these Terms;
5. no more than 14 people will sleep at the Property;
6. no more than 14 people will be present at the Property at any one time without prior written permission;
7. the Property will not be used for an unauthorised party or event;
8. no pets will be brought to the Property except where permitted or required by applicable legislation;
9. decorations will not be attached to, hung from, wound around or otherwise fixed to the Property or its contents;
10. Guests will not stand on kitchen counters, furniture or other items to install decorations;
11. any permitted decorations will be fully freestanding and removed before departure; and
12. they accept responsibility for the reasonable cost of repairing damage caused by them, their party or their visitors, subject to these Terms and applicable law.